What do you need to know? We answer your questions about Calgary's catastrophic water main break (2024)

We are finding answers to as many of your questions as we can regarding the water main break and restrictions impacting our lives.

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Newsroom Staff

Published Jun 15, 2024Last updated 13hours ago3 minute read

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What do you need to know? We answer your questions about Calgary's catastrophic water main break (1)

On Saturday morning, Mayor Jyoti Gondek declared a state of local emergency for the city of Calgary.

What do you need to know? We answer your questions about Calgary's catastrophic water main break (2)

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Officials say the city will remain on restrictions for another three to five weeks, until the repairs are complete. Outdoor watering remains banned, and officials are asking households to reduce indoor water use by 25 per cent.

Do you have questions? Send them to calgarynewsletters@postmedia.com and we will attempt to get you the answers.

What do you need to know? We answer your questions about Calgary's catastrophic water main break (4)

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Here are some of your questions answered:

Q: Does the three to five weeks include flushing and testing time?

A: Yes, that is factored in. During a Friday evening update, Gondek said the added time accounted for repairs and restoration of water service.

Q:Will the Calgary Stampede be cancelled?

A: The mayor said officials will examine water use from previous years to determine the water levels required to accommodate the Calgary Stampede. Meanwhile, the Calgary Chamber of Commerce says: “We strongly encourage the City to mitigate disruptions to ensure our visitor economy and international reputation are unhindered by the current crisis.”

Q: How did these issues go unnoticed until now?

A: City officials say the pipe was approximately halfway through its 100-year life cycle, and there was no reasonable expectation for it to fail or to require multiple inspections to ensure quality.

Q: Did funding for the event centre take away from infrastructure funding, causing decreases in pipe maintenance?

A: Money for water infrastructure in Calgary comes from water rates Calgarians pay monthly, according to the city’s Water Treatment and Supply plan and budget for 2023 to 2026.

What do you need to know? We answer your questions about Calgary's catastrophic water main break (5)

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Q: Why are businesses still open?

A: Mayor Gondek says officials have had conversations with Calgary businesses regarding water-use reduction. The city has said it has an education-first approach to the restrictions, hoping for compliance instead of forced measures.

Q: Why is the city still using water on golf courses?

A: The mayor has said at updates that city golf courses use non-potable water.

Q: Does the city have enough water for major fires?

A: Fire Chief Steve Dongworth spoke on Friday about contingency plans the department has in place. Fire crews are able to pull water from the river, and trucks are equipped with water reserves. The city also has water bombers on standby.

Q: Why are car washes still open?

A: City officials have asked car washes to close and vehicle dealerships to stop washing vehicles, the mayor said in a Saturday afternoon update.

Q: Why are we focusing on individual water use more than businesses?

A: Mayor Gondek has said businesses make up about 35 per cent of water use, while households make up the remaining 65 per cent.

Q: Will traffic in Bowness be rerouted through Shouldice Park?

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A: During a Saturday afternoon update, Gondek said the city is working on the order of repairs and will update the public when more information on future road closures and rerouting is available.

Q: How is the province helping Calgary?

A: Gondek has spoken to Municipal Affairs Minister Ric McIver and Premier Danielle Smith, who are reaching out to vendors and contractors who may be able to assist with repairs, but there is currently no plan in place on how to deploy the resources offered by the province.

Q: What powers does a state of emergency afford officials?

A: CEMA Chief Sue Henry said Saturday that the local state of emergency gives officials a list of powers, included but not limited to, enter onto private property, removal of trees and activation of emergency plans and programs.

Have more questions? Please leave them in the comments below.

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    What do you need to know? We answer your questions about Calgary's catastrophic water main break (2024)

    FAQs

    How long will it take to fix the water main break in Calgary? ›

    A: The final stage of repairs, water testing, is expected to be complete on July 1. Initially, indoor restrictions will be lifted, said Gondek, but the outdoor ban will remain as the city gradually reintroduces full water service to residents to avoid overwhelming the pipes.

    What is the cause of most water main breaks? ›

    Water main breaks occur for a number of reasons, but the most common reasons are age and temperature. All materials wear out over time, which can eventually result in a water main failure. Temperature is also a big factor. As the ground freezes, it contracts and puts pressure on the water mains.

    Is the water in Calgary hard? ›

    Calgary's water is considered hard because of the amount of calcium and magnesium in the water from the Bow and Elbow Rivers.

    How safe is Calgary tap water? ›

    Tap water in Calgary is considered safe to drink by Canadian authorities based on minimum quality standards for the contaminants they measure.

    How long should I run water after a water main break? ›

    WSSC suggests running all COLD water taps for about five minutes or until the water runs clear.

    How long does it take to fix a burst main water pipe? ›

    If your water supply is interrupted by an emergency, such as a burst main water pipe, your water company must restore the supply within 12 hours of becoming aware of the problem. However, if it's in a strategic main pipe, they must restore the supply within 48 hours.

    Is it safe to shower when there is a water main break? ›

    Limit Water Use - Try to limit water use during a water main break. Avoid drinking tap water, taking a shower or bath, doing laundry, or running the dishwasher. Dirt, debris, and bacteria can contaminate water after a water main break.

    Can a water main break make you sick? ›

    When a water main breaks, water pressure drops can occur, leading to water supply contamination. This can allow harmful substances, such as bacteria, to enter the water, posing a serious consumer risk.

    How is Calgary water treated? ›

    Raw water enters large mixing tanks where aluminum sulphate, sand and polymer are added which attach to particles in the water creating what is known as “floc”. This makes the particles heavy, causing them to settle to the bottom of the settling tank.

    Where does Calgary's water come from? ›

    Calgary has two sources of drinking water: the Elbow River and Bow River. Source water is supplied to the drinking water treatment plants by three intakes.

    What body of water is Calgary on? ›

    Elbow River

    The elbow river is one of the major rivers in the city of Calgary.

    Can you drink softened water Calgary? ›

    The tap water in Calgary is safe to drink, as it is treated by the City. Installing a water softener may add sodium content to the drinking water supply but this is generally a tiny amount that will not cause any negative impact on your health. The sodium content of many foods and beverages is far higher.

    Is water expensive in Calgary? ›

    Within Calgary, the cost of utilities can swing based heavily on the size of your home and how much you consume. A vital part of these expenses is the average monthly water bill, which, in Calgary, typically ranges from $75 to $125. This charge includes the water supply, wastewater treatment, and stormwater management.

    Where is the safest tap water in the world? ›

    80% of Switzerland's tap water comes directly from the ground, whereas 20% is sourced from lakes. Groundwater protection zones along with the Water Protection Act ensure that Switzerland, known as the country with the cleanest water in the world, ensures its population receives the cleanest water in the world.

    How long does it take to fix a broken water pipe underground? ›

    It can take anywhere from a few hours to a few days to have a water main break completely repaired. The amount of time it takes to fix a water main depends on the size of the break, where the break is located, and what type of environment it is in.

    How long should main water line last? ›

    Typically, main water line pipes last decades. Some experts estimate that they last around 70 years, though this can vary from development to development. If your home is considerably dated–if it was built in or before the 1950s or even the 1980s–you should have its water line inspected.

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