Member Services Specialist in Bethesda, MD for AABB (2024)

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ABOUT THE ROLE

The Member Services Specialist supports member and customer services, product fulfillment, and membership operations and communications. Responsibilities include handling customer and member inquiries, enhancing member recruitment and retention, managing database projects, processing payments, promoting AABB products and services, and assisting with daily departmental activities.

Member Services Specialists will work from their home office in the VA, DC, MD area and may occasionally travel to our National HQ

Major Responsibilities:

1. Customer Service & Support:

• Manage customer inquiries by phone queue and email (8:30 am - 5:00 pm ET) during core business hours.
• Assist customers with website navigation and login, collaborating with web services to resolve issues and provide site updates.
• Support vendor relationships and contracts.
• Collaborate with key departments to ensure needs are met for customer support.

• Process and manage membership dues, sales, and accounting batches.
• Recruit new members and support member retention through daily interactions, onboarding, and marketing campaigns.
• Sell, cross-sell, and promote AABB products and services.
• Assist with the bookstore and membership area at AABB off-site meetings as needed.
• Review, maintain and write departmental processes and procedures.

• Maintain and manage customer database information, ensuring accuracy and functionality of Personify along with integrated access points.
• Provide database reports on fulfillment, trends, and financial areas.
• Assist with training, testing database and website functionality, providing user acceptance feedback.

• Provide timely fulfillment information for association journal and newsletter.
• Assist with marketing strategies for promoting AABB products and services.
• Manage inventory for publications and handle product fulfillment.

• Research and process customer payments, returns, and refunds.
• Resolve accounting matters and maintain an electronic filing system for customer financial information.

ABOUT YOU

Education and Experience:

• Education: Bachelor’s degree in medical technology or a related discipline.

• Experience: Minimum 3 years of customer service experience is required. Strong accounting and database background is helpful. Membership experience preferred.

Work Environment/Conditions:

• Dayshift Hours: Primarily dayshift hours.
• Travel: Occasional domestic travel

WHY SHOULD YOU APPLY?

We recognize and reward our most valuable asset—our team—with a generous leave and benefits package, and excellent educational and professional development opportunities. We offer a great benefits package including health insurance, dental insurance, life insurance, generous paid time off and retirement matching.

APPLY TODAY! Applywith your cover letter and resume.

AABB is an equal opportunity employer.